Shipping Policy

Thank you for shopping with Luxury Dream Plug! Please note that all orders will be processed within 3-4 business days from the date of purchase.

Delivery Duration:

  • United Kingdom: Your order is estimated to arrive within 5-6 working days after processing, excluding weekends.
  • United States: For our customers in the USA, you can expect your order to be delivered within 2-5 working days after processing, excluding weekends.
  • Canada: Orders destined for Canada will typically be delivered within 3-6 working days after processing, excluding weekends.

 

Please be aware that the delivery time frames mentioned above are approximate and may vary based on your exact location and any unforeseen circumstances that might affect shipping.

 

Tracking Your Order:

Once your order is dispatched, you will receive an email containing your tracking number. You can view updated shipment on the web in 1-2 business days of shipping.

This will allow you to monitor your shipment's progress until it reaches your delivery address. We recommend keeping an eye on your email inbox, including your spam folder, for any shipping notifications.

 

Shipping Queries:

If you have any questions or concerns regarding your shipment, our customer service team is here to assist you. Please feel free to reach out to us via email or our designated customer support hotline. Your satisfaction is our priority, and we are committed to ensuring a smooth and timely delivery experience.

 

Return Policy:

WE DO NOT OFFER REFUNDS ON HAIR EXTENSIONS, TAPE HAIR, CLIP IN'S, CUSTOMISED WIG UNITS, FULL LACE, LACE CLOSURE OR LACE FRONTAL UNITS FOR HEALTH AND SAFETY REASONS.  IF YOU ARE UNSURE ABOUT THE PRODUCT YOU HAVE ORDERED, please email us before we process the order if you have any concerns. If you have any concerns or you are dissatisfied with your product feel free to email us at: luxurydreamplug@gmail.com

Thank you for your understanding, and we appreciate your business!